שאלות נפוצות (FAQ)

FAQ - Everything you wanted to know 🤔

We found the answers to the most frequently asked questions for you. Didn't find what you were looking for? Contact us!

📦 Shipping
How long does shipping take?

Shipments within Israel usually arrive within 3-7 business days. You will receive a tracking number to track your package.

How much does shipping cost?

The shipping cost varies depending on the location and size of the order. The exact price will be displayed at checkout before completing the order.

Is there free shipping?

Yes! For orders over a certain amount, we offer free shipping. The exact amount is displayed on the home page and at checkout.

💳 Payment
What payment methods do you accept?

We accept credit cards (Visa, MasterCard, American Express), PayPal and other payment methods through Shopify Payments.

Is payment secure?

Absolutely! All payments are processed through Shopify's secure system with full encryption. We do not store your credit card information.

🔄 Returns and Exchanges
What is your return policy?

Products can be returned within 14 days of receiving the order, provided that the product is unopened and in its original condition. The cost of return shipping is at the customer's expense.

How do I make a return?

Contact us via the contact page with the order number and reason for return. We will send you detailed instructions.

When will I receive a refund?

After we receive and inspect the returned product, the refund will be transferred within 5-7 business days to the original payment method.

📦 Products
Are the products suitable for all dog/cat breeds?

Most of our products are suitable for a variety of breeds and sizes. On each product page you will find detailed information about compatibility and available sizes.

Are the products safe for pets?

All of our products undergo quality and safety testing. We only select products made from safe and non-toxic materials.

Is there a warranty on the products?

Yes, defective or faulty products have a 30-day warranty. If you find a problem, contact us and we will take care of it immediately.

📞 Customer Service
How can I contact you?

You can contact us via the contact page, by email or by phone. We are available Sunday-Thursday from 9:00-18:00.

How long does it take to get a response?

We try to answer all inquiries within 24 hours on business days.

Still have questions? We are happy to help! 💚